Returns & Exchanges

We want every order to arrive as expected. Because many pieces are limited, sourced to order or personal-use goods, eligibility depends on the item and the reason for return.

Change-of-mind and size requests

Contact us within three calendar days of delivery. Approved items must be unused, unworn and unwashed, with all labels, protective films, accessories and original packaging intact. Approval is required before sending anything back. Return shipping and any price difference for an exchange may apply.

Items we cannot ordinarily accept

• Opened or used beauty, fragrance, cosmetic, personal-care or hygiene products
• Undergarments, swimwear and pierced jewellery
• Personalised, altered, final-sale or gift-card purchases
• Items returned without their original packaging, tags or accessories

Incorrect, damaged or authenticity concerns

Contact us within 48 hours for an incorrect or visibly damaged delivery, or within seven days for an authenticity concern. Include your order number, clear photos and an unedited parcel-opening video where available. Keep the item unused while the claim is reviewed.

Refund timing

After an approved return is received and inspected, we will confirm the outcome. Eligible refunds are issued to the original payment method. Banks and payment providers may take additional time to post the credit. Original shipping, return shipping and payment charges may be non-refundable unless the item was incorrect or defective.

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer law.