Questions,
answered.

Availability depends on the option you select. The product page shows an estimated dispatch or sourcing window, such as Next Day, 3–5 Days or 18–20 Days, before you add the item to your bag.

It is the estimated time needed before the parcel leaves us, not a guaranteed delivery date. Courier transit begins after dispatch and varies by destination and service conditions.

Contact the concierge immediately with your order number. We will try to help, but a change or cancellation cannot be guaranteed once sourcing or fulfilment has started.

Yes. Items with different availability windows may ship separately so a ready item is not delayed. You will not be charged extra solely because we split the shipment.

We do not knowingly offer counterfeit goods. COVE LOIRE works with suppliers and marketplace partners, and may review product identity, imagery, packaging and identifying details during fulfilment.

No. Unless a product page expressly says otherwise, COVE LOIRE is an independent retailer and is not affiliated with, endorsed by or an authorised dealer of the brands featured.

Packaging can vary by source, region and production run. If a specific box or accessory is important to you, ask the concierge before ordering unless it is expressly included in the product listing.

Contact us within seven days of delivery. Keep the item, packaging and labels unused and intact while the concern is reviewed, and include clear supporting photos with your order number.

We deliver across serviceable locations in India. Available delivery or sourcing windows are shown against the selected product option.

Tracking is shared using the contact details supplied at checkout after dispatch. It can take up to 24 hours to show movement after the courier collects the parcel.

Contact us within 48 hours of delivery with your order number, clear photos and an unedited parcel-opening video where available. Keep the item and packaging unused while the claim is reviewed.

Eligible change-of-mind or size requests must be raised within three calendar days of delivery. Approval is required before sending anything back, and the item must remain unused with its labels, accessories and original packaging intact.

Opened or used beauty and personal-care goods, undergarments, swimwear, pierced jewellery, personalised or altered products, final-sale items, gift cards and products missing original packaging or accessories are ordinarily excluded.

After an approved return is received and inspected, we confirm the outcome and issue an eligible refund to the original payment method. Your bank or payment provider may need additional time to post the credit.

Checkout and payment processing use encrypted third-party payment services. We will never ask you to send payment-card details or account passwords through email, chat or the contact form.

Yes. Send the product link, the size you usually wear and any useful measurements. Guidance is advisory because fit can vary by label, material and silhouette.

Include your order number and the email or phone number used at checkout. For a product question, include the product link and the exact size or option you are considering.